Returns & Exchanges
At TOKA, we want you to feel confident in every piece you wear, which is why we offer a 30-day return policy for all items in their original condition. If your order isn't a perfect fit, we provide a seamless process to ensure your satisfaction.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the unworn items with original tags attached into the original shipping box or a secure mailer of your choice.
Attach Shipping Label
Download and print the prepaid return shipping label provided via email and affix it securely to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing